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Engineer / Staffing-Consulting
Support Engineer Full Time
About the Role
A confidential organization is seeking a Support engineer to deliver high-touch technical support to senior business leaders and ensure seamless technology experiences across office, remote, and travel environments. This role is the visible face of IT, providing expert troubleshooting, proactive solutions, and personalized service to high-profile users.
Responsibilities
Executive Support
Provide 24/7 personalized support to senior executives and stakeholders
Tailor solutions to individual preferences and handle urgent requests
Lead executive-focused tech initiatives and manage communications around changes
Travel to offices, residences, and client sites as needed
Desktop & Mobile Support
Troubleshoot issues across Windows, MacOS, and mobile platforms
Support iPhones, iPads, and MDM policies
Ensure smooth integration of multiple technologies
Application Support
Assist with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
Resolve application-related issues and collaborate with IT teams
Audio Visual Support
Set up and maintain AV systems and video collaboration tools (Zoom, Slack, Teams, Webex)
Support hybrid meetings, webinars, and presentations
Remote & On-Site Support
Provide remote assistance for users working from home or traveling
Offer on-site support for critical issues and hardware deployments
Security & Compliance
Educate users on security best practices
Ensure compliance with internal policies and data protection standards
Documentation & Training
Maintain records of support activities and system configurations
Create guides and conduct training sessions
Collaboration & Continuous Improvement
Work with internal IT teams and external vendors
Stay current on emerging technologies and suggest process improvements
Qualifications
Bachelors degree in IT or related field (preferred)
10+ years of experience in technical or desktop support
Expertise in Windows, Microsoft 365, and MacOS
Familiarity with JAMF, Intune, Azure, AWS/AVD
Experience with Zoom, Slack, Teams, and AV systems
Bonus: Knowledge of Terraform, GitHub, Azure DevOps, CI/CD pipelines
Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ACSP are a plus
Skills
Strong problem-solving and critical thinking
Excellent communication and interpersonal skills
Ability to work independently and prioritize tasks
Customer-focused mindset with a passion for service
Broad knowledge of IT solutions and services
This position is based near Boston, MA and would require on site work
Full-Time