NO-02: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band NO-01 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience with performing work that involves developing, delivering or supporting IT systems and services. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. NO-03: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band NO-02 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Managing resources to plan, develop, implement, and maintain programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. NO-04: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band NO-03 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Providing expert technical and programmatic advice, guidance, and recommendations to management and stakeholders on critical IT issues. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. NO-05: Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band NO-04 in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Lead and complete multidimensional, complex tasks with multiple dependencies independently, mentor others regularly ensuring appropriate succession, and lead others to accomplish complex, cross-organizational goals. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.