IT Specialist (CustSpt) Full Time

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time in grade restrictions, specialized experience and/ or education, as defined below: Time in grade: Current federal employees applying for a promotion opportunity must meet time-in grade (TIG) requirement of 52 weeks of service at the next lower grade level (GS-12) in the normal line of progression for the position being filled. Do you have at least one (1) year of specialized experience at the GS-12 level in the Federal service or equivalent experience in the private or public sector Developing and interpreting policies, procedures, and strategies governing the planning and delivery of IT services; Providing expert technical advice and guidance to leadership and staff on complex IT issues; Managing the full life-cycle of long- and short-term IT projects (Hardware/Software); Advising on the specifications, features, and compatibility of IT products for agency implementation; working with Infrastructure operation and maintenance that may include Network and server environment, Wi-Fi Infrastructure, and/or Physical and logical access to facility; data back up and delivery; providing network and telecommunications support; experience using suite of Microsoft applications (365 Administration, SharePoint Online, Windows Server Admin, Endpoint manager, Dynamics, PowerApps and Azure.), other applications such as Tier II Network administration, Zscaler, Cisco or Fortinet Administration. There is no education substitution for experience at this grade level. NOTE: If your resume includes any period of Federal employment, you must include the grade level of the position(s) or your application may be deemed incomplete. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. Your resume must explicitly outline your qualifications. We will not make assumptions about your experience. Documenting experience: In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee’s position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee’s supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the “percentage of times” the other duties were performed. It is expected that this documentation is included in the employee’s official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.