IT Specialist (CustSpt) Full Time

All qualifications must be met by the closing date of this announcement-06/09/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either “full-time” (or “40 hours a week”) or “part-time” with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-9 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: Information Technology experience that demonstrates all of the following competencies: 1) Attention to Detail-thorough when performing work and conscientious about attending to detail; 2) Customer Service-works with clients and customers to assess needs, provide information and assistance, resolve problems; knowledgeable about IT products and services; is committed to providing quality products and services; 3) Oral Communication Skills-expresses information to individuals and groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4) Problem Solving-identified problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations. -OR- EDUCATION: a degree in computer science, engineering, information science, information systems management, mathematics, statistics, operations research, or technology management, or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You must include a copy of your transcripts if you select this option. -AND- In addition to the requirements listed above, you must also possess at least one of the education or experience requirements listed below: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-7 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: implementing and maintaining network and systems services; monitoring network and systems performance and troubleshooting problems; documenting and initiating response to security problems; providing guidance and training to customers in accessing network and systems services. You must include hours worked per week in your resume. -OR- EDUCATION: A master’s degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master’s degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or I have such a degree that included a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. You must include a copy of your transcripts if you select this option. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.