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Healthcare
Complaint & Grievance Process Coordinator Full Time NEW
Your role will be to maintain quality, consistency, and compliance within the member grievance system by conducting quality assurance activities, supporting the development and refinement of procedures and training materials, and coordinating staff training. Additionally, you will manage complaint tracking systems, maintain required records and documentation, analyze operational data, and prepare reports that inform program evaluation and continuous improvement efforts.
This announcement is for one full-time, permanent, SEIU represented, Complaint & Grievance Process Coordinator (Operations & Policy Analyst 2) position in Salem, Oregon. This is a (hybrid 5% in-office) position.
Minimum Qualifications:
Any combination of experience and education equivalent to five years of professional-level evaluative, analytical and planning work experience.
Desired Attributes:
Experience supporting the development and implementation of policies and programs.
Experience of health services delivery systems, particularly the Oregon Health Plan (OHP), Medicaid administration in Oregon, Coordinated Care Organizations (CCO.
Experience with regulatory processes, including experience analyzing, interpreting, and applying federal and state laws and regulations.
Experience researching, investigating, and resolving complex complaints, grievances, appeals, or service concerns while balancing regulatory requirements, policy interpretation, and customer service principles.
Experience fostering inter- and cross-agency collaboration and coordinating community-centered policies, programs, and continuous performance, quality, or process improvement initiatives.
Demonstrated ability to use strong oral and written communication skills with diverse audiences.
Experience evaluating and synthesizing quantitative and qualitative data to assess program effectiveness, identify trends, and support policy, operational, and quality improvement decision-making within health policy or healthcare service environments.
About the Team & Benefits of Joining
Excellent, low-cost medical, vision, and dental coverage for you and your family.
Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
Potential eligibility for the Public Service Loan Forgiveness Program.
Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Training and development opportunities to grow your career with the State of Oregon.
How to Apply:
Submit your application via our oregonjobs org website using job number REQ-208652
Application Deadline: 10/31/2026
Salary Range: $5,458 – $8,352 Full-Time