Senior Trade Support Analyst Full Time

Our client is seeking a Trade Support Team Lead who will be a Senior member of the team who supports the Trade Support Supervisor in managing the Chicago desk whose responsibilities include providing 1st/2nd level support to all Front Office, real-time trading and market data systems. This role is responsible for managing user and account setups, change/addition/deletion requests, Portfolio setups, market data reporting, exchange connections, exchange access setups, assisting in audit reporting, trouble shooting and anything additional that may arise and is required. A Trading Systems Support Analyst is the hands-on and first connection between clients, brokers, and the company for all trading needs.

Our client has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.

Responsibilities:

Support the Trade Support Supervisor of the Chicago Trade Support Desk, providing first- and second-line support for all global trading platforms to both internal and external client base.
Handle user and account administration to include limits adjustments upon Risk team approval.
Help with system outage management for client trades.
Liaise between technology department and other business groups to communicate changes.
Assist with ongoing review of manual processes, including reporting to identify improvements and automation opportunities, etc.
Must be comfortable with shift coverage generally between 7:00am and 5:30pm (to cover 8.5 hours) Monday through Friday; with occasional needs to evening, weekend, and holiday coverage.
All employees are expected to understand and comply with any Sarbanes Oxley operational requirements relevant to their role.
Ensuring compliance with the companys regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
Carrying out regulatory activities under the [Company Entity 1] and [Company Entity 2] trading books.
Liaising with clients in US; clients include banks, hedge funds, market makers, fund managers, institutional, trading houses and other trading boutiques.
At all times complying with Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role, or any other activities for which you have any level of responsibility.
To report any breaches of policy to Compliance and/ or your supervisor as required
To escalate risk events immediately.
To provide input to risk management processes, as required.

The Company may require you to carry out other duties from time to time.

Requirements:

At lest two (2) years experience working with front end systems and admin tools including Fidessa, TT, Stellar, CQG, WebIce, CME Direct and various other ISVs.
At least two (2) years experience dealing Global exchanges such as ICE, CME, Eurex, etc.
At least one (1) years experience in Exchange connectivity for global derivatives, commodity, cash, and equity markets.
Excellent working knowledge of database queries and excel for Compliance audits and management reporting.
Minimum of one years experience of client onboarding for both Fix and bespoke API protocols.
Working knowledge of FIX Messaging Protocol with a minimum of six (6)months hands on experience.