IT Support Specialist Full Time

Specialized Experience Entry Level CL-25 ($55,940 – $90,898): Candidates must possess a high school diploma (or equivalency) and a minimum of one (1) year of specialized experience providing progressively responsible technical support in the information technology field equivalent to the CL-24 (GS 8) OR a bachelor’s degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. CL-26 ($61,603 – $100,097): Candidates must possess a minimum of two (2) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor’s degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL-25 (GS 9). Experienced Level CL-27 ($67,660 – $110,012): Candidates must possess a minimum of three (3) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor’s degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least one year of specialized experience must have been at or equivalent to the CL-26 (GS 10). CL-28 ($81,117 – $131,826): Candidates must possess a minimum of four (4) years of specialized experience providing progressively responsible technical support in the information technology field. One year of specialized experience may be substituted by a bachelor’s degree in computer science, information systems, or a related field from an accredited college or university and superior academic achievement as listed below. At least two years of specialized experience must have been at or equivalent to the CL-27 (GS 11). Superior Academic Achievement An overall “B” grade point average equaling 2.90 or better of a possible 4.0; AND/OR Standing in the upper third of the class; AND/OR “3.5” average or better in the major field of study, such as Computer Science or a related field that would prepare a candidate well to perform in this position; AND/OR Election to membership in Phi Beta Kappa, Sigma XI, or one of the National Honorary Scholastic Societies meeting the minimum requirements of the Association of College Honor Societies, other than Freshman Honor Societies. Completion of one academic year (18 semester or 27 quarter hours) of graduate study at an accredited college or university. A degree program in in computer science, information systems, or a related field is preferred. Required Competencies Strong customer service skills. Excellent written and verbal communication skills. Ability to function as a team player in a fast-paced, team-oriented office environment. Possess a demeanor and appearance appropriate for a professional office environment. Proficiency with Windows desktops in a networked environment. Proficiency with Microsoft 365 applications (including Word, Outlook, Excel and Teams) Ability to install, configure, update, and troubleshoot computer hardware and peripherals (including cell phones and tablets). Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures. Ability to up lift 50+ pounds of IT equipment. Preferred Qualifications Experience with Microsoft Entra ID. Experience with Microsoft Intune. Experience installing and configuring A/V systems (including troubleshooting). Experience using Microsoft SharePoint. Experience with VoIP phone systems. Experience with configuring devices for remote access over a VPN. IT certifications. Experience using servers and desktops in a virtualized environment.