Construction/Restoration Xactimate Estimator REMOTE Full Time

Job Description

• My Client Company serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.




• We are currently looking for a Client Manager to create and nurture long-term relationships with contractor clients.




• You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.




• You will resolve any issues that arise to ensure customers are satisfied with our services.




• In this role, you should be an excellent communicator whos able to grasp TPA/Carrier/Contractor relations and needs, and brainstorm ways to satisfy them.




• If you have knowledge of our industry and a hunger to improve it, wed like to meet you.




• Your goal will be to help us safeguard our revenue and retain our clients.

Responsibilities

• Review estimate requests and assign them to Production Team




• Quality Assurance review and Estimate delivery to Clients




• Maintain Estimate Delivery Time and Quality expectations




• Write Xactimate estimates




• Manage TPA/MRP/Carrier requirements and reach quick settlements




• Work with Intake and Production teams to improve estimate delivery process




• Build relationships with key employees among clients




• Ensure both the company and clients adhere to contract terms




• Set sales and revenue targets and work diligently to meet them




• Collaborate with internal teams to address customers needs




• Help sales team up-sell services

Skills

• Expert/Advanced skill in Xactimate and Xactanalysis Required




• 
  Symbility software knowledge preferred




• Experience with TPAs, MRPs, and satisfying Carrier Requirements for Contractors Required




• Experience with DASH/Nextgear, PSA, and Restoration Manager Preferred




• Experience with Matterport Preferred




• Proven experience as a Client Relations Manager and/or Project Manager




• Experience tracking relevant KPIs (e.g. customer satisfaction)




• Proficient in MS Office




• A customer-oriented attitude




• Excellent communication and negotiation skills




• Problem-solving aptitude




• Ability to work well with a team