Technical Product Manager – Open to Remote All Types

At American Family Insurance, we believe people are an organization s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That s why we provide more than just a job we provide opportunity. Whether you re already part of our team in search of a new challenge or new to our company and ready for what s next, you re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R29101 Technical Product Manager – Open to Remote (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$103,500 Annual

Compensation Maximum:$165,700 Annual

Summary:

American Family Insurance is a Fortune 300 company, the 7th largest insurer in the U.S., and one of the fastest growing. We are a mutual insurance company, which means that our customers are also the owners of our business. This gives us a different perspective and culture than many of our publicly-traded competitors. We are constantly evaluating how to best service our customer/owners, and to support our employees, and have a strong ethic of also supporting the communities in which our customers and employees live. While delivering value at low cost is important, AmFam truly seeks to improve our customers lives and communities beyond insurance empowering us to dream fearlessly.

The insurance industry touches nearly every American s life. While American Family does not provide health insurance, more than 10 million American s homes, cars, farms, small businesses, and other property are insured by AmFam. Insurance is a crucial part of the economy, enabling people to live their lives without concern for bankruptcy around every turn.

Our unique culture is critical given the current industry climate. Because of the size and scale of insurance, the industry is undergoing rapid transformation, attracting attention from smaller market entrants. Changes in society, technology, and consumer expectations are spurring start-up driven disruption of our industry. American Family has been a leader in responding to these new challenges, investing heavily in innovation and developing new methods to address these changes across a range of new opportunities and technologies.

The Data Science & Analytics Lab (DSAL) is one of the results of this innovation investment. Created eight+ years ago, DSAL is charged with using AI and machine learning (ML) to drive transformational value for American Family. Thus our primary role is to conceive, develop, and deliver data science- and engineering-driven initiatives that are focused on creating real impact.

DSAL is an ideal environment for those seeking to innovate and make an impact. We are a relatively small team and, in many ways, more like a startup than a large company, though leveraging large company funding, connections, reach, and distribution. We are charged with helping to re-envision insurance in light of the technical, societal, and consumer changes underway. One major component of these changes is the data explosion currently ongoing the vast increase in data available in the world as a result of the internet, mobile phones, social media, and the wide range of Internet-of-Things (IoT) technologies. Given that data are the raw materials of the insurance industry our products and services are manufactured using data understanding, evaluating, and then using these new data sources are critical to our future.

During our first eight years, DSAL has evaluated and used some of these new data sources, and found new ways to better leverage existing data sources. While our work is diverse and varied, we find that generally we create the most value at the intersection of large proprietary data sets and difficult prediction problems. We typically have 2-4 relatively large initiatives underway at any point in time, but we also diligently work to set aside time for ongoing exploratory activity as well so that we can find the next high-value initiative. Furthermore, we highly value ongoing learning and aren t afraid to work with the latest tools, technologies, and open source code. As a result, we encourage team members to attend scientific and technical conferences in order to stay up-to-date with advancements in their respective disciplines.

We need additional technical product knowledge and expertise to support the growing Ai3 program, as well as relevant DSAL projects.

As Product Manager, you will truly straddle the strategy and execution of the product. You ll be responsible for managing the evolution of your product across multiple dimensions (e.g., feature & functionality, cost, risk and support), working with key internal and external stakeholders. As such, you will conduct analyses of market trends, customer empathy, and internal and external data to define a differentiated product vision that delivers unique value. You will act as the primary point of contact for all aspects of the product related to business stakeholders, partners, and customers. contributing to as well as executing product strategy.

Job Description:

Job Level Summary

• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Leads others to solve complex problems.
• Works independently, with guidance in only the most complex situations.
• May lead functional teams or projects.

Primary Accountabilities

• Lead the product vision, strategy, and operational planning as well as successfully execute against a variety of product initiatives across all stages of a product’s lifecycle, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.
• Define product strategy and vision and then develop a creative, high-quality, and clear product roadmap.
• Integrate usability studies, research and market analyses into product requirements to enhance user satisfaction.
• Identify objectives and key results and analyze customer feedback and usage metrics to recognize key pain points and opportunities to address.
• Gather information and data to guide build-buy-partner options to solve customer problems.
• Serve as the translator for both the customer and market, as well as internal stakeholders, including but not limited to business lines and cross-functional teams.
• Understand how and when to leverage design thinking, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.
• Prioritize initiatives and get commitments from internal stakeholders using excellent communication and negotiation skills.
• Mentor and grow more junior members of the team.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Extensive expertise in own and related initiatives, line of business, and broader stakeholders.
• Expertise in data-driven products, data science facilitation, and iterative development lifecycles to solve business problems.
• Capable of deriving key insights and patterns from customer interviews and using that input to clarify problem statements.
• Expertise navigating matrixed organizations and teams with proven success in leveraging the right people and resources at the right time for consistent and dependable delivery.
• Demonstrated experience leading roadmap strategy and definition, with a strong focus on KPIs and metrics.
• Ability to manage multiple products throughout the PDLC (product development life cycle), including work prioritization, planning, task delegation, and coordination across functional teams.
• Superb verbal and written communication skills with demonstrated experience engaging and influencing senior executives and evangelizing to stakeholders.
• Proven success in building, developing, leading, and motivating teams, including direct reports.
• Proactive leadership with the ability to collaborate deeply with cross-functional teams to deliver on Enterprise goals.

Travel Requirements

• This position requires travel up to 10% of the time.

Additional Job Information:

Candidates with experience in machine learning-driven products/services a plus

Offer to selected candidate will be made contingent on the results of applicable background checks.

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

We are open to hiring candidates to work remotely (anywhere in the USA).

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When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Tagged as: Chief Program Officer, Cpo, Manage, management, manager, Monitor, Product Manager, Project Manager, Relationship Manager, Task