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SUPERVISORY IT SPECIALIST (PLCYPLN) Full Time
GENERAL EXPERIENCE: Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: Must have at least 36 months of specialized experience, education, or training involving techniques and requirements appropriate to a computer applications area or computer specialty within an organization. This experience must include: Planning the sequence of actions necessary to accomplish assigned work, including coordinating with organizations outside the immediate unit and developing appropriate project controls. Adapting guidelines or precedents to meet the specific needs of the assignment. Preparing cost/benefit study documentation, including summarizing information and organizing it in a clear, logical manner. This background must have equipped the applicant with the specific competencies, knowledge, skills, and abilities to successfully perform the duties of the position and must be in or directly related to the work of the position to be filled. Such experience is typically gained in the IT field, or in work where information technology is the primary focus. -or- 1-year specialized experience equivalent to at least the next lower grade. ***Note: To qualify under the one-year Specialized Experience (SE) provision (when stated in the SE section), you must provide either: Two SF-50s (or equivalent) showing you were in the same occupational series at the next lower grade for at least one full year. The two SF-50s must span that full one-year period, from the older SF-50 to the newer SF-50 and reflect employment with the same federal agency. -or- One SF-50 (or equivalent) if your resume shows at least one year of continuous employment in the position reflected on the SF-50 (or equivalent).
