This is a temporary positions for all FTE positions ( Per-diem – 1. 0 FTE)
Responsible for scheduling accurate and timely appointments and modeling Seattle Children’s core values by providing excellent, quality customer experiences for Seattle Children’s patients, families and clinic partners. Coordinators are assigned to a scheduling team, with a primary location at either the Contact Center or the Hospital, but with responsibilities and rotations at both locations. Scheduling Coordinators serve as the first point of contact for patients and families seeking care in our Ambulatory Specialty Clinics and scheduling roles may involve coordination of scheduling across specialties. Scheduling Coordinators provide valuable information and reassurance to families; demonstrating empathy, high attention to detail, aptitude at multi-tasking, effective prioritization and commitment to teamwork. The Coordinator works collaboratively with team members to provide quality service to ensure delivery of safe patient care. Staff in this role communicate frequently in a variety of formats with our many partners, both internal to SCH and outside our organization.
Required Education/Experience: – High School Diploma or equivalent – Minimum of one (1) year customer service and/or administrative support experience – Experience using computers with a high degree of accuracy – Complete epic training and obtain a passing score on the End User Proficiency Assessment (EUPA) test within 2 weeks of start date. This test can be taken a maximum of three times after completion of the EPIC training Preferred: – Bachelor’s Degree – Three (3) years experience working in a health care setting or related field – Significant experience working with the general public in a health care/customer service environment – Familiarity with other cultures/bilingual skills – Experience in Epic Cadence
Our Commitment to Diversity
Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The people who work at Seattle Children s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels. Seattle Children s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.
Associated topics: agente de servicio al cliente, associate, call center, client, customer care specialist, customer service representative, platform support, rep, technical support, telephone service representative
Tagged as: Agente De Servicio Al Cliente, associate, Call Center, client, Customer Care Specialist, Customer Service Representative, Platform Support, rep, Technical Support, Telephone Service Representative
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