Occupancy and Compliance Manager (Salem) All Types

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. We serve more than 13,000 people experiencing or at risk of homelessness annually with affordable and supportive housing, person-centered health care, addiction recovery, and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC is seeking a Occupancy and Compliance Manager to join our team!

The Occupancy and Compliance Manager supervises the Occupancy and Compliance Team to maximize effectiveness and efficiency of those operations and to ensure a high standard of compliance with a complex and evolving universe of regulations and funding agreements. This position is responsible for maintaining complex and vital relationships with multiple internal and external partners including but not limited to the Community Management team, MIS and Revenue Optimization Manager, various department managers, and compliance contact at federal, state, and local levels.

RESPONSIBILITIES:

• Provide supervision of Occupancy and Compliance staff to attain economic and physical occupancy goals.
• Monitor lease-up efficiency to attain mission objectives and budgeted vacancy loss goals.
• Ensure compliance with funding agreements, applicable laws, regulatory agreements, program housing, and all other applicable requirements.
• Review and approve files prepared by staff prior to lease signing.
• Provide training for agency staff in compliance requirements and procedures, and other vital compliance related functions. This includes development and presentation of training materials.
• Preparation and coordination of a variety of required reports.
• Work with department managers including the Senior Portfolio Manager, Portfolio Operations Manager, and MIS and Revenue Optimization Manager in development of systems and processes to meet the anticipated needs of CCC’s expanding portfolio of affordable and special needs housing.
• Monitor and assist supervised staff as needed with completion of housing applications, Section 8 processing, and income certification documentation.
• Provide training and support to the Occupancy and Compliance team with respect to waitlist management, application processing, compliance, and other critical functions.
• Oversee the initial and annual Tenant Income Certification process, in accordance with requirements of layered funding agreements, across entire portfolio.
• Ensure timely Annual Recertification of tenant incomes in accordance with regulatory agreements.
• Oversee compliance and management of waitlist and application procedures to ensure compliance with Section 8 and Fair Housing requirements. Manage the relationship with the Housing Authority Section 8 team.
• Administer residential rental agreements and addenda appropriate to the requirements of each property.
• Work with Property Management team and program staff to maintain an efficient schedule of move-in activity.
• Work with department managers and funding partners to develop standardized reporting mechanisms. This position is responsible for preparation and submission of extensive annual reports to state and local agencies, funding partners, and CCC management.
• Maintain and update Affirmative Fair Housing Marketing Plans across housing portfolio to help ensure compliance with state and federal fair housing laws and regulations.
• Coordinate audit responses to OHCS, PHB and funding partners.
• Oversee and manage the Reasonable Accommodation review process for tenants.
• Section 8 compliance and waiting list management. Reviewing Section 8 waiting lists to ensure compliance with HUD requirements. Reporting to Home Forward.
• Prepare reports, correspondence, and other documents relevant to the overall function of the department.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Provide Functional backup for Occupancy and Compliance staff during periods of absence.
• Other duties and special projects as assigned.

SKILLS & ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Strong familiarity with LIHTC compliance functionality; knowledge of and experience with HOME, HOPWA, and/or other affordable housing programs strongly desired.
• Knowledge of Oregon Landlord/Tenant Law, Federal Fair Housing law, and the differences between the two.
• Strong auditing/reviewing skills.
• Strong leadership abilities; able to work constructively in a team environment to problem-solve and develop scalable systems.
• Ability to present complex subject matter verbally and in writing in front of small and mid-sized groups. This position will be required to provide training and support to both department staff and other parties.
• High level of proficiency with database management systems, MS-Word, and Excel. Preference will be given to applicants familiar with Yardi Voyager and advanced spreadsheet analysis.
• Sufficient organizational ability to develop and maintain complex records, files and process numerous reports required by various agencies.
• Demonstrated ability to prioritize and multi-task in a fast-paced, deadline-driven environment.
• Ability to manage time and meet deadlines. Ability to understand and follow oral and written instructions.
• Strong leadership skills. Knowledge of best practices in supervision and management.

QUALIFICATIONS:

• Must have high school diploma or GED. Higher education preferred.
• Minimum 2 years direct experience with Sect. 42/LIHTC housing program compliance; preference will be given to applicants with experience in compliance functions related to mixed finance projects, including but not limited to LIHTC, HOME, Tax Exempt Bond, and HOPWA funding agreements.
• Direct experience with Project-Based Section 8 and Public Housing strongly desired.
• Sufficient computational ability to calculate percentages, fractions, and other basic mathematical manipulations.
• If a recovering chemically dependent individual, must be currently clean and sober.
• Must possess current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated by Central City Concern’s Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must not be on juvenile or adult probation, parole, or post-release supervision.
• Ability to learn basic uses of spreadsheets. Must be able to compose basic professional correspondence using Microsoft Word.
• Must pass pre-employment drug screen, TB test, and background check.
• Must be able to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Central City Concern offers an incredible benefits package to our employees!

• Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1 st year, 6% in the 2 nd year, and 8% in your 3 rd year!
• 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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