IT Specialist – System Administrator/Customer Support Full Time

Specialized Experience (SE): In order for you to qualify based on Specialized Experience (SE) alone, you must possess the SE listed below in order to qualify for the various GS levels. Please ensure all specialized experience can be identified in your resume. GS-07: Applicant must possess at least one (1) year of SE equivalent to the GS-05 grade level, as defined below: Provided routine support regarding administrative and/or technical matters related to IT programs and/or services. Performed routine system diagnostics and analyzed any potential problems or issues. Provided some limited training to users regarding basic utilization of computer equipment. GS-09: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-07 level, as defined below: Analyzed end user requests and determined correct resolution to the problem. Troubleshot complex computer malfunctions. Prepared for and assisted in initial “start-up” of new equipment and software. GS-11: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-09 level, as defined below: Configured, installed, repaired, and/or maintained computer networks, desktops, and mainframe operating systems. Diagnosed and resolved system problems by analyzing problems and issues. Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services. GS-12: In addition to the above, applicant must possess at least one (1) year of SE equivalent to the GS-11 level, as defined below: Managed short and long-range IT projects. Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems. Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks. Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.