IT Specialist (CUSTSPT), CG-2210-11/12/13, (Term Appointment NTE 4 YEARS) Full Time

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here. To qualify for CG11, applicants must have completed at least one year of specialized experience equivalent to at least the 9 grade level or above in the Federal service. Specialized experience is defined as experience troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems, and Office Suite; remote access issues; imaging user workstations and troubleshooting connectivity issues. OR EDUCATION: To qualify based on education, applicants must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Major field of study: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR COMBINATION: Applicants must possess a COMBINATION of graduate level education as described above, and the specialized experience as described above, that together meet the qualification requirements for this position. To qualify for CG-12, applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service. Specialized experience is defined as experience configuring, troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems and Office Suite; remote access issues; repairing laptops, desktops, and printers; and imaging user workstations and troubleshooting connectivity issues. To qualify for CG-13, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Experience providing IT customer support, and consultation in the utilization of IT services such as: WAN/LAN infrastructure, cloud, O365, Service Now, wireless technologies, computing hardware, software, operating systems, scripting languages, remote access, multifactor authentication, wireless and mobile technology services; and supporting projects using IT project management principles and practices such as Agile/Scrum. You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies: • Attention to Detail – Is thorough when performing work and conscientious about attending to detail. • Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.