IT Operations Analyst Full Time

MANDATORY QUALIFICATION CRITERIA: For this particular job, applicants must meet all competencies reflected under the Mandatory Qualification Criteria to include education (if required). Online resumes must demonstrate qualification by providing specific examples and associated results, in response to the announcement’s mandatory criteria specified in this vacancy announcement: 1. Demonstrated experience performing data center operations in a cloud environment. 2. Demonstrated experience with IT architecture, configuration management, and/or IT operations. 3. Demonstrated experience supporting customers, their mission, and/or procedures. EDUCATION REQUIREMENT: A. Education: Bachelor’s degree from an accredited college or university in Computer Science, Data Analytics, Engineering, Information Science, Information Systems Management, Information Technology, Mathematics, Operations Research, Statistics, Technology Management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. -OR- B. Combination of Education and Experience: A minimum of 24 semester (36 quarter) hours of coursework in any area listed in option A, plus experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. As a rule, every 30 semester (45 quarter) hours of coursework is equivalent to one year of experience. Candidates should show that their combination of education and experience totals 4 years. -OR- C. Experience: A minimum of 4 years of experience in monitoring and/or coordinating the resolution of information technology issues, use and/or exposure to data analysis, or a related area that demonstrates the ability to successfully perform the duties associated with this work. -AND- Relevant Competencies: IT-related experience demonstrating each of the four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. DESIRABLE QUALIFICATION CRITERIA: In addition to the mandatory qualifications, experience in the following is desired: 1. Demonstrated expertise in written communication skills with evidence of briefing senior management. 2. Demonstrated expertise in strong interpersonal skills with ability to work collaboratively with co- workers and mission partners 3. Demonstrated proficiency in strong organizational, problem solving, analytical skills and attention to detail. 4. Demonstrated understanding of the ITIL Framework. 5. Demonstrated ability in critical thinking skills.