INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/APPSW) Full Time

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Applying qualitative and quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products. 2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Consult with customers or stakeholders to evaluate functional requirements and in managing the translation of functional requirements into technical solutions. 3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Responds to inquiries regarding procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on emerging problems/ issues. 4. Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Develop unique and innovative solutions from unrelated processes to ensure the integrity of the organization by avoiding or resolving the compromise of sensitive information regarding sources and investigative findings and materials. In addition to demonstrating the four competencies above, applicants must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector such as: Experience working with network and Cloud base protocols, HTMLS web-based applications and internet services, Microsoft Sharepoint and MS Office 365 products; Experience developing, modifying, and maintaining systems level software and reconfiguring the system to maximize utilization of system resources; Experience working with wired and wireless networking, and connecting wired ports as directed; In-depth experience working with computer applications such as databases, collaborative software, and IT Service Management (ITSM) and Service Level Agreements (SLA); Experience providing expert communication using both oral and written skills; Experience making oral presentations and written reports to senior level managers; and Experience writing informational and technical materials designed to provide guidance and training to management and staff. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.