Information Technology Specialist Full Time

Applicants must meet all the qualification requirements described below by the closing date of this announcement. GS-12: Applicants applying for the GS-12 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail – experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service – experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication – briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving – identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide several potential solutions. AND Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience participating in the development and/or implementation of IT policies and procedures and performing internal reviews and auditing of those policies and procedures and updating as required. Experience developing business cases through stakeholder needs analysis, defining business requirements, analysis of alternatives, and cost benefit analysis. Experience with establishing, refining, and implementing IT Governance methodologies. Experience managing program and project schedule, risk, and cost through adherence to project management principles and tools. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-12 position. GS-13: Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below: Attention to Detail – experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service – experience resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluations of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. Oral Communication – briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving – identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide several potential solutions. AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience defining, documenting, and implementing IT Governance policies, standards, and templates that govern the planning, execution, and delivery of new or enhanced IT systems, products, and services. Experience establishing and implementing SDLC frameworks that govern the planning, execution, implementation, and operation of IT systems and applications. Experience developing organizational IT Strategic Plans including defining goals, objectives, and key performance indicators to track and measure success of those plans. Experience planning and conducting comprehensive assessments of IT investments and applying capital planning and investments tools and processes that ensure organization is maximizing the value of the investment. NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.