This position will support and assist the Compliance Division of the Iowa Health and Human Services Agency in the design, development and implementation of the Icertis Contract Management Lifecycle Solution.
The Agency is currently transitioning from the HotDocs/C2 document creation solution to the iCertis document creation and contract lifecycle management solution. The solution will support approximately 45 individual contracting templates, each with their own unique workflows, approximately 1,NA0 active contract files, 500 external vendor users and 250 internal contracting staff users.
This position will support and assist with all aspects of the design, development, and implementation of the iCertis solution to support the Agency s contracting lifecycle from the initial stages of planning a potential purchase through contract close out. This work shall be performed in consultation with the Agency Compliance Team to ensure compliance with and maintaining the integrity of HHS s service procurement and contracting processes. This includes, but is not limited to, requirements gathering, design and configuration of contracting template documents, workflows and business rules, data preparation, system testing, training and enablement, UAT, deployment, and post go-live support and system issue resolution.
Independently investigate problem areas and assist in resolution of data processing problems; provides timely, satisfactory and accurate resolution of database issues. Coordinates resolution of highly complex service requests with the Agency Project manager, iCertis contractor, Agency Compliance Team and appropriate program staff. Proactively communicates potential issues, corrective measures undertaken and additional potential resolutions.
Maintains the integrity and security of the iCertis system. Facilitates user access to the database; and authorizes registrations for both internal and external users. Approves external user registrations, within the designated time frame, by verifying and matching submitted personal and organization information, authorizing and managing external customer requests for access to ensure accuracy within the solution. Coordinates internal customer registration with Agency Compliance Team. Determines and assigns appropriate access permissions and roles for internal customers, and external users and reviewers.
Accurately interprets iCertis System manuals and develops, maintains and updates reference materials and user training guides for HHS process. Assist in the creation and delivery of focused training based on identified internal and external customer needs. Identifies focus for potential quality improvement projects and communicates problem/issue, recommends possible action and team members as appropriate. Actively participates in the department’s service contract quality improvement initiatives. Actively represents the Compliance Division in department and enterprise quality improvement initiatives, including participation in internal and external meetings related to the system.
Establishes and administers a quality assurance program relative to the iCertis system at HHS to ensure procurement and contract practices are administered consistently and in compliance with state and department policy and standards and iCertis protocol. Identify a viable electronic option for collection and analysis of iCertis Helpdesk requests.
This position will assist in determining how and on what schedule reviews will occur and will establish the template report for monitoring and review completion. QA reviews will be led by this position but will determine other required staff involvement. This position will communicate QA results and facilitate meetings to identify action items and make assignments; and monitor actions to assess value and implement adjustments or action items as determined appropriate.
Skills / Qualifications
Participate in scoping of global requirements work sessions.
Review specifications for required change management, while efficiently organizing business needs.
Review and contribute to solution design, business workflow, integration requirements, reports and visibility needs.
Assist with activities related to design review, configuration reviews, training, and deployment activities.
Assist with validation of design, system setup, testing, and related activities.
Support all aspects of data preparation and configuration, including but not limited to, contract types, templates, clauses, meta data, clause and template libraries and process and approval workflows.
Supports all aspects of application configuration including, but not limited to, building of templates and associated workflows, user creation and permissions assignments.
Perform data gathering, cleansing, and structuring activities, and testing activities.
Work in close coordination with multiple teams within the organization including collaborating with team members to understand organizational and operational challenges
|Skill||Required /Desired||Amount||of Experience|
|Efficient in working with diverse teams within a largescale organization.||Required||5||Years|
|Strong verbal and written communication skills including an ability to convey technical concepts to inexperienced users.||Required||5||Years|
|Strong data entry skills||Required||5||Years|
|Attention to detail and time management skills.||Required||5||Years|
|knowledge of requirement specifications and development, process flows, and developing business use case scenarios.||Required||5||Years|
|Understanding of project architecture and software development processes.||Required||5||Years|
|An understanding of process modeling, agile, and waterfall software development methodologies.||Desired||5||Years|
|Knowledge of contract lifecycle management processes||Desired||5||Years|
|Understanding of business workflow development.||Desired||5||Years|
|Experience working with Contract Management Lifecycle software.||Desired||5||Years|
|Question1||The Contractor must report any disciplinary action, misdemeanor or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?|
|Question2||Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you accept this requirement?|
|Question3||This requirement falls under the E-RTR process. The candidate MUST submit their Right to Represent electronically following the process to be considered. Do you accept this requirement?|
|Question4||Please list candidate’s email address.|
|Question5||NA NA. Do you accept this requirement?|
|Question6||PROVIDE CANDIDATES CURRENT PHYSICAL LOCATION [HERE]|
|Question7||SHOW YOUR WORK – In the summary of qualifications field under the details tab of the candidate’s profile, you should explain why your candidate is the best fit for this position. Please confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate’s VectorVMS profile and resume according to Section 5.2.5 of ITS-00NA40. Do you confirm? Candidates will get rejected if an agency cuts and pastes the candidates’ resumes into this field.|
Tagged as: ExperienceLt
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