*Work from Home!!!*
*Temp to Hire (90 days)*
*Must live within 50 miles of Scottsdale, AZ*
*This is a great opportunity to get on the ground floor with an amazing company!!!*
* Average call length is 16 minutes
* Average calls per day is 18-20 calls
* ALL CALLS, no email or chat
* Systems used are an internal CRM, Outlook, Teams
* Calls are with end user customers (businesses, could be owner or employee) and they are technical issues
* Provide new customers with amazing service during the initial set up of their business phone and system accounts.
* Embody personal ownership and sense of timeliness on every appointment or project.
* Provide basic training on Nextiva features, call flow, and devices to customers
* Configure accounts in a timely manner with accurate attention to detail.
* Testing of call flow, devices and features to assure configuration is accurate and functioning properly.
* Meet and exceed a set of daily performance metrics to ensure success.
* 2+ years customer service experience, preferably in a call center, technical support or help desk environment
* A fast learner with initiative, purpose driven and results oriented attitude, capable of working unsupervised.
* Ability to excel both individually and as a team player in a fast paced, self-directed, constantly evolving environment.
* Excellent trouble-shooting skills to address network, device and account issues.
* Highly organized, detail oriented, adaptable and quick-thinking.
* Strong practice of empathy, confidence, and knowledge when communicating with customers.
* Preferred technical, networking, VoIP support, and/or customer technical support experience.
* Proven experience in communicating and delivering in a timely manner.
* Proficient in Microsoft Office (Word, Excel and PowerPoint) and Google Docs.
*Apply Online or Email Directly Today!!!*
Tagged as: From, home, work
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