Front Office Supervisor Full Time

Overview

Texas Oncology is looking for a full-time Front Office Supervisor to join our team! This position is for the Baylor Charles A. Sammons Cancer Center in Dallas. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve More breakthroughs. More victories. in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Front Office Supervisor do?
The Front Office Supervisor is responsible for the coordination and operation of the Front Office functions in multiple departments at this site. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities
The essential duties and responsibilities:
Overseeing direct reports such as the Patient Service Coordinators and Patient Benefit Representatives.
Working with market Revenue Cycle Supervisors for coverage as needed.
Managing Payroll and Workday.
Implementing and following up on new processes.
Increasing and maintaining upfront collections.
Collaborating with physicians and department managers.
Working with the Patient Benefit Representatives to ensure the completion of cost estimates, schedule reviews, patient calls, etc.
Monitoring Hold Bill Alerts and TES Edits that reports through these departments.

Qualifications
The ideal candidate for the Front Office Supervisor position will have the following background and experience:
High School Diploma or equivalent.
Minimum 3 years of medical office experience required.
Minimum 1 year of supervisory experience strongly preferred.
Knowledge of governmental, legal and regulatory provisions related to collection activities.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Category: Administrative
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