Customer Service Representative – First Notice of Loss (Unlicensed) All Types

Job Summary

As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts too. The primary function of the First Notice of Loss (FNOL) agent is to receive, review and process calls regarding losses incurred by the member. Callers may have be calling from the scene of an accident, report storm damage, a theft or other loss.As a trusted employer, we’ll create the best match for you based on your experience and preferences. After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from …@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!*With your job application, you may see some communications come from Sitel Group as well as SYKES.

We are looking for people who:

Location Requirements: You must live within 50 miles of our Knoxville, TN location

• Are compassionate, understanding, and willing to show empathy with callers who are experiencing a difficult situation
• Committed to driving customer satisfaction
• Have the ability to multi-task, problem solve and are detail-oriented
• Are eager to advance their career with a reliable company
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)
• Pass a criminal background check and drug test in accordance to the laws in your state

Want to Grow as You Go?

• After 60 days of taking unlicensed calls you may have the opportunity, if meeting licensing criteria, to advance your career by going through prelicensing to obtain your independent claims adjuster license in your residence state and all other jurisdictions.
• Best part? Sitel covers the entire $5400 cost for you to get licensed!

What’s in it for you?

• Paid time-off, so you can balance work and play
• SitelFit program to support your health and wellness
• We match 100% of your first 3% 401K investment when you reach 60 days of employment
• Paid professional training
• Employee discounts
• Job stability
• Life-long skills and experience

Associated topics: answer, call center associate, call center representative, customer care, customer care associate, customer care specialist, customer service, service, system support, technical support

Tagged as: Answer, Call Center Associate, Call Center Representative, Customer Care, Customer Care Associate, Customer Care Specialist, Customer Service, service, System Support, Technical Support