Computer Assistant Full Time

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following: Skill in supporting Windows 7 and 10 as well as Mac OSX 10.9 and above in a heterogeneous environment. Knowledge of computer servers and workstations, as well as printers, fax, copy machines and phone systems. Ability to take direction well and request assistance when needed. Ability to evaluate issues and use discretion in recognizing priority issues and escalate accordingly. Ability to apply customer support principles, in order to appropriately receive, respond to, and resolve help desk calls. Ability to maintain strict confidentiality standards and successfully pass a background check to maintain a position of trust. Ability to communicate effectively both orally and in writing Minimum requirements include at least one of the following: EDUCATION 4 year degree from accredited university in Computer Applications, Computer Engineering, Computer Forensics, Computer Information Systems, Cyber Security, Information Technology, Software Development or other related field. OR EXPERIENCE At least one year of specialized experience working in a Cyber IT AND Security Workforce position or equivalent position. ** Proof of education and certificates MUST be submitted at time of application for consideration**